Return Policy
PRODUCT DESCRIPTION
Each product purchased is sold subject to its Product Description which may set out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, guarantees and after-sales service.
The Company will take all reasonable measures to ensure that all product descriptions, further information and prices of Products appearing on the Website are correct at the time all relevant information pertaining to product was entered onto the system.
The Company will endeavor to keep products and or product descriptions on the Website as up to date as practical in the circumstances, however it may not in certain instances reflect the position at that same time an order is placed. The precise cost of a Product will be confirmed on acceptance of your order and in strict accordance with our acceptance policy.
RETURNS
100% Money Back Guarantee?
We offer a 30 day money back guarantee! If you're not happy within 30 days please return your purchase directly to us and we will issue you a 100% refund. Here’s how:
- Pack your Harper Rose Watches product in a safe and secure box.
- Contact us and we will provide detailed instructions on what to do next.
- Once your package has been received at Harper Rose, an email notification will be sent to you to confirm that we have your return. We’ll follow up with another email once your refund has been processed.
(Note: Returns must be unused, unworn, in original packaging with all tags attached and all accessories. Returns will be processed within 2-5 business days after receipt. Refunds will be issued in the original form of payment. Depending on your bank, it can take an additional 3 business days for the credit to post to your account.) Please note sale items are not refundable, instead a credit note will be issued. We reserve the right to review this at any point. Any obvious abuse will result in a none payment.
The Company will strive to offer you a first class shopping experience, however should you for any reason not be happy with your purchase or goods arrive damaged or faulty please contact support@harperrose.com within a period of 24 hours. Goods returned outside the stipulated time limit are at the discretion of The Company.
It is imperative that your purchase is returned direct to The Company within 30 days from the date of invoice and in their original condition and packaging. Goods must be sent either by registered post or courier. The Company will not be held responsible for goods sent by ordinary mail whether lost and or damaged. The company will not be responsible for any postage costs in returning the item. The company will also not refund the cost of the original postage costs at the time of the purchase.
Due to reasons of health and hygiene The Company will not accept the return of products that are not faulty and have been worn. Products made to your specific requirements cannot be returned or refunded. This does not affect your statutory rights.
Where a replacement is required The Company will make arrangements for a replacement to be sent however this will be subject to the availability of the product concerned. All items that are in the sale are non refundable, they are returnable and a credit note will be issued if there is no replacement size or alternative product.
TITLE
Goods remain the property of the company until the customer has paid the agreed price for the goods, including any other amounts owed. Title will pass once payment has been cleared.
CONTACT INFORMATION
All comments, queries and or requests pertaining to the use of your personal information and or said Terms and Conditions should be addressed to the support@harperrose.com
The Company values your comments and opinions and may use them with a view to sourcing new products and to improve our service to you.
There will be only one charge made for your order so long as your order is being delivered to the same address. If a multiple delivery is required please email our customer care team on support@harperrose.com