Online Policies

Harper Rose
812 Sadler Road
Amelia Island, FL 32034
tel. (904) 277-6829

Returns & Exchanges

Returns by Mail:

Only the following items are allowed for return.
__ NON SALE item(s). ALL SALE ITEMS ARE FINAL SALE.

__ Item(s) that have not been worn, washed, or altered

__ Item(s) with all original tags attached
__ Item(s) that are received within 14 business days of receipt

If all of the above are correct, here are the steps to return your purchase:

1. Make sure you are within your 14 day window.

2. Email customerservice@harperrose.com to get a Return Authorization Number (RA#).

For exchanges, please request new item(s) now.

3. Place item(s) in box with the receipt or packing slip.
4. Write your RA# on the outside of the box. Packages without one will not be accepted.

5. Ship to:

         Harper Rose
         Attn: YOUR RA# HERE
           812 Sadler Road

Fernandina Beach, FL 32034

An email notification will be sent to you once we have received and processed your package. Refunds will be issued to the original form of payment within five (5) business days of receipt of your return (please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us). Exchanges will be shipped out based on availability; please check availability of your exchange item and let us know before you return your purchase. HarperRose.com reserves the right to refuse a refund or exchange if, 1) the return package does not display RA# or is outside the fourteen (14) day return period, and/or 2) merchandise received is not in its original condition.
For your protection, we recommend that you pack the item(s) securely and ship through an insured, trackable carrier. We cannot be responsible for lost or damaged packages. Packages must be returned prepaid; we will not accept C.O.D deliveries or packages without the Return Authorization Number on it. We do not refund shipping charges (if applicable).

In Store Returns:

If you purchased your item online and wish to return it to the Harper Rose store then you will be given an in-store credit only. Please note, that any shipping and handling charges will be deducted from the in-store credit.

Shipping & Handling

HarperRose.com offers FREE GROUND SHIPPING on all orders within the Continental U.S.

All orders placed Monday-Thursday before 2 PM (EST) will begin processing and ship within 24 hours*, pending availability and credit card authorization. All orders placed Friday, Saturday or Sunday will begin processing, but not ship until the following Monday.*

HarperRose.com will contact you with a follow-up email if, for some reason, the merchandise you have selected is currently out of stock or if additional identification is needed for credit authorization.
Once your order has shipped, you will receive an email confirmation that will include the UPS tracking number for your package.
HarperRose.com uses UPS for delivery, and therefore are unable to deliver to P.O. Boxes. International shipping is not currently offered.

During checkout, you will have the option of choosing an expedited form of shipping quoted from original UPS shipping rates. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, OR HOLIDAY

If you decide to refuse any shipments from HarperRose.com, you are responsible for both the original shipping cost incurred and the cost of returning the package to us. This amount will be subtracted from your merchandise refund.

*Holidays Excluded

Sales Tax

Items shipped within the state of Florida will be charged a sales tax rate of 7%.

Our Privacy Statement

We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.

Online Security

Your credit card is completely safe.

Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.

Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.

To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.

Shopping Online

To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)

To remove an item from your bag, simply click the remove link next to the item you wish to discard.

To view what is in your bag at any time, click the "shoppingBag" link in the page header.

To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.

Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.

To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout. (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)